A NEW WAY TO CONNECT WITH OUR EXPERTS
Wherever you’re based in the world, whatever your industry, when you have a challenge or simply need some technical advice, our Castrol experts want to help.
Through our new digital solution, Castrol Virtual Engineer, we can now virtually visit your site, vessel or factory at any time, from anywhere in the world, without the travel.
It’s quick and simple to arrange. Your trusted Castrol expert will schedule a call with you, sharing a connection link via text or email. You join the Virtual Engineering session on either a mobile phone or tablet, using the web browser or the Castrol mobile app. If more people from your team want to join, they can connect via a PC or mobile device.
Through your mobile device camera, we see what you want us to see, and the application allows us to effortlessly interact with you, making notations on screen or pointing out things we may need to take a closer look at.
Your confidential data is protected, and any information shared is stored on an encrypted, cloud-based server.
Advice when you need it, avoiding travel time. Castrol Virtual Engineer allows you to collaborate with a wider Castrol network, to find solutions faster and get the best technical advice.
Castrol Virtual Engineer is flexible and can be accessed on mobiles, tablets, laptops or desktop PCs.
Your safety is our priority, and we understand the industrial environments you work in.
While fast broadband is in many places we work, we know that’s not the case everywhere.
Whatever industry you work in, now you can get more access to a trusted expert – and we can help you solve problems, reduce downtime and keep
operations running smoothly.
Of course, we still want to visit you in person but when required, but our new technology, Castrol Virtual Engineer, is the next best thing.