The terms and conditions set out below ("Terms and Conditions") apply to the Castrol GTX Swaziland Promotion ("Promotion") being run and administered by bp Southern Africa (Pty) Ltd with its registered address at 199 Oxford Road, Oxford Parks, Dunkeld, South Africa, 2196 ("Promoter" or "us" or "we").
These Terms and Conditions will prevail in the event of any conflict or inconsistency with any other communications sent to you by us, including advertising or promotional materials.
Prize redemption instructions are deemed to form part of the Terms and Conditions. By entering this Promotion, you are deemed to be a participant (“hereinafter referred to as “you” or “participant”) and all participants will be deemed to have accepted and shall be bound by these Terms and Conditions.
This version of the Terms and Conditions applies to each participant residing in and purchasing the eligible product in Swaziland (“the Territory”), and may be viewed on the Castrol WhatsApp platform by going to 7946 461 and www.castrol.com/Swaziland/tsandcs.
1. Important Provisions
It is important for us to point out certain important provisions in these Terms and Conditions to you. The clauses which contain these important provisions and the reasons why they are important are set out below. It is important that you read all of these Terms and Conditions carefully and not only what we point out below.
1.1. Limitation of risk, legal responsibilities and liability. Clauses 6, 8, 11, 12, 13 and 14 herein below are important because they limit and exclude obligations, liabilities and legal responsibilities that we and other persons or entities may otherwise have to you. As a result of these clauses, your rights and remedies against us and these other persons and entities are limited or excluded. These clauses also limit or exclude your right to recover from, or make claims against, the Promoter for losses, damages, liability or harm you or others may suffer as a result of your participation in the Promotion. Clauses 8 and 12 herein below are particularly important because you take on risk, legal responsibilities and liability. In terms of these clauses, you may be responsible for taxes, fees, claims and other amounts. You will also be responsible for, and you accept, various risks, damages, harm, and injury which may be suffered by you and others for what is stated in these clauses.
1.2. Indemnities by you. Clause 8 herein below requires you to indemnify (hold harmless) us and other persons or entities against claims, loss, damages, and harm that may be suffered by us and other persons or entities as a result of your participation in the Promotion. This places various risks, liabilities, obligations and legal responsibilities on you, and you will be responsible and liable for the payment of the value of the claims, loss, damages, and harm that may be suffered or claimed.
1.3. The Promotion is only valid in the Territory and is open only to a natural person, who: i) is a legal resident in the Territory as either (a) a citizen; (b) a permanent resident; or (c) a student or professional in possession of a valid working permit; and (ii) is at least 18 (eighteen) years old.
1.4. The Promotion is not open to the Promoter, including its employees agencies, sales agents/ merchandisers, packaging suppliers and their immediate family members (spouses, life partners, parents, grandparents, siblings, children and grandchildren) or to their business partners, or any person who is (i) a director, member, partner, or agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by, the Promoter; or (ii) a supplier of goods or services in connection with the Promotion.
2. Participation in the Promotion constitutes your acceptance of these Terms and Conditions. All information relating to this Promotion and published on any promotional material will form part of the Terms and Conditions of entry. The Promoter reserves the right to amend these Terms and Conditions in its sole discretion at any time and the amendments will be deemed to have taken effect on the date of publication of the revised Terms and Conditions on the Promoter’s website at www.castrol.com/Swaziland/tsandcs .
3. The promotion will run from 1 July 2025 at 00h00 and end on 31 December 2025 at 23h59 (“the Promotion Period”). No entries received before or after the Promotion Period will be accepted.
4. A Participant wishing to participate in the Promotion must within the Promotion Period:
4.1. purchase, in a single payment transaction, a minimum of 5L of Castrol GTX 10w - 40 or GTX 5w - 30 (“the eligible product”) at any participating retail or wholesale outlet in the Territory;
4.2. scan the QR code, located in-store on promotional material, or save the number 7946 4612 on their phone, open a WhatsApp conversation with Castrol and say “hi” to get started; and follow the prompts on WhatsApp to submit their details and upload a picture of their unique invoice or till slip number;
4.3. retain their till slip or invoice as proof of purchase;
4.4. complete a new purchase of an eligible product, as contemplated in clause 4.1 and follow the process set out in this clause 4, for each new entry submitted.
4.5. enter using a cell phone number that is owned and registered to that Participant. No other person can use another person’s cell phone or cell phone number for the entry into the Promotion. If it is discovered that a Participant has entered a cell phone number that is not registered to that Participant, he/she will automatically be disqualified, and will be required to refund to the Promoter any prize(s) that such Participant may have received from the Promoter;
4.6. not enter the Promotion using more than one cell phone number. This is to avoid additional fraud being conducted by multiple SIM card owners;
4.7. enter using a phone number that is contactable during office hours (i.e. 08h00 to 17h00, Monday to Friday, excluding Public Holidays).
5. By participating in the Promotion and following the steps set out in clause 4, you stand a chance to win a share of instant airtime vouchers to the value of SZL 9,000 and one of seven monthly prizes valued, in aggregate, at approximately SZL 45,000. The following shall apply to the Promotion:
5.1. The following instant airtime vouchers will be available to win:
5.1.1. 180 winners of instant airtime vouchers valued at SZL 50 per customer, awarded randomly to 180 valid entries received. The following shall apply to the vouchers:
5.1.1.1. Participants who win airtime will have their prize automatically topped up to the cell number used to enter the competition.
5.1.1.2. Winners will be notified immediately on WhatsApp after entering and will receive a confirmation SMS once the airtime has been successfully loaded, provided a valid till slip or invoice has been uploaded.
5.2. The following monthly prizes with an estimated aggregate value of SZL 45,000 will be available to win per month, with 2 winners selected every month:
5.2.1. First prize: Large toolbox and overall valued at SZL 5,000
5.2.2. Second prize: Small tool set and overall valued at SZL 2,500
5.2.3. The draw dates will be as follows5.2.3.1. Draw 1: 31 July 20255.2.3.2. Draw 2: 31 August 20255.2.3.3. Draw 3: 30 September 20255.2.3.4. Draw 4: 31 October 20255.2.3.5. Draw 4: 30 November 20255.2.3.6. Draw 5: 20 January 2025
5.3. Potential winners of physical prizes will be selected each month of the Promotion Period by means of an audited and random computerised draw, to be conducted in the presence of an independent registered auditor. The results of such draw shall be capable of being audited at any time to verify its randomness and accuracy.
5.4. The draw will take into consideration all entries received within the Promotion Period, as stipulated in clause 3.
5.5. Potential winners will be contacted via WhatsApp, to manage delivery of their prizes.
5.6. A potential prize winner is not an actual Winner, until his/her status as a Participant is confirmed, his/her entry submission is validated and his/her qualifying documents (including proof of the transaction, ID number, delivery address), are completed.
5.7. Prizes will be delivered within 30 (thirty) days after the winner’s personal details have been confirmed in writing and verified.
6. No responsibility will be accepted by the Promoter, its associated companies (its directors, officers and employees), agents and suppliers, for any prizes or vouchers which are lost, delayed, corrupted, damaged, misdirected or incomplete or cannot be redeemed for any technical reason, delivery or other reasons.
7. All winners of prizes will be required to produce proof of identity during the validation process and upon receipt of their prizes. Failure to do so will result in a forfeit. Winners may not change their details, address, or personal information once it has been submitted and prior to receiving the prize. Any attempt to do so will result in a forfeit.
8. As far as the law allows, all Participants indemnify the Promoter and its associated companies (directors, officers and employees) agents and suppliers, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever connected to or arising from their participation in any way in this Promotion and/or any receipt of and/or use of a prize or voucher.
9. By taking part in this Promotion, Participants hereby warrant that all information submitted to the Promoter is true, current and complete.
10. The Promoter may decline to award a prize or voucher if there is a reasonable suspicion of any irregularities or fraudulent activities. The Promoter may disqualify an otherwise valid entry if, in the reasonable opinion of the Promoter, the Participant has not complied with these Terms and Conditions or the entry process.
11. As far as the law allows, all warranties and representations concerning the Promotion not set out in these Terms and Conditions (whether express, implied or tacit) are hereby excluded.
12. As far as the law allows, the Promoter shall only be responsible for those costs which these Terms and Conditions expressly say that the Promoter will pay. The Participant is responsible for (i) any and all applicable local taxes and fees; and (ii) all other costs incurred by it, or arising directly or indirectly from the Participant's participation in the Promotion, or from the acceptance, receipt, use or enjoyment of any prize or voucher. Without limiting the rest of this clause 12, the Participant will be responsible for the cost of submitting proof of purchase and entering the promotion and any mobile or data charges that apply, as per the tariff rates charged by the Participant’s mobile network provider.
13. The Promoter reserves the right to terminate the Promotion immediately and without notice, if circumstances beyond its reasonable control prevent the Promoter, its associated companies (directors, officers and employees) agents and suppliers, from continuing to conduct the Promotion. In the event of such termination, as far as the law allows, all Participants acknowledge that they will have no recourse against the Promoter, its associated companies (directors, officers and employees) agents and suppliers, in respect thereof.
14. As far as the law allows the Promoter, its associated companies (directors, officers and employees) agents and suppliers, shall not be responsible for a Participant's failure to access the Promotion for any reason whatsoever including, by way of example only, as a consequence of communications or network failures.
15. If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.
16. The Promoter's decision is final and binding and no correspondence will be entered into.
17. By taking part in this Promotion, you accept the Promoter’s data privacy policy and understand that for the purposes only of this campaign, the Promoter will store and use the Participant’s details for the purpose of processing the Participant’s entry into this Promotion and to perform all activities which flow from the Promoter’s receipt of the Participant’s entry in terms of this Promotion and for statistical purposes only.
18. Prizes and vouchers are not transferable. No cash or alternatives will be offered for the Prize/voucher in whole or in part. The winner accepts the Prize/voucher at their own risk. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the Prize/voucher with a prize/ voucher of the same or greater value than the Prize/voucher estimated value, as set out in clause 5.
19. These Terms and Conditions shall be governed by the laws of Swaziland.