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Frequently asked questions

Please see the answers to frequently asked questions our technical helpline recieve.

There are 3 ways you can find the right oil for your vehicle

 

1. Your vehicle handbook

Your vehicle handbook should tell you what viscosity and specification you need and may even recommend a specific product. You can use this information to look at the Castrol pack in a store or on our website and see which one is suitable.

 

 2. Call us

You can also call Castrol and speak to a technical expert regarding oils for your vehicle if  you would like further guidance, or you have special requirements.

 

Customer services and Technical enquiries*:

Latvia: +371 67 84 05 30

Lithuania: +370 37 742 673

Estonia: +372 6 737 125

Castrol MAGNATEC STOP-START oils are suitable for vehicles both with and without the stop-start engine technology installed* and can be mixed safely with pervious MAGNATEC grades of the same viscosity and specification.

 

The “STOP-START” part of the Castrol MAGNATEC name doesn’t actually refer to the engine technology where the car stops and starts automatically to save fuel and reduce emissions. The MAGNATEC STOP-START  refers to the “type” of driving that many of us do during our daily commute.

 

Each time you drive to work or take your kids to school you have to stop at traffic lights or wait at junctions or in queues of slow moving traffic. All that idling in traffic causes damaging wear in your engine. Castrol MAGNATEC STOP-START specifically protects your engine in busy traffic conditions, offering 20%* more protection from damaging stop-start engine wear.

 

Always refer to the handbook to ensure correct specification / viscosity oil is used
*versus industry limit in the OM646LA engine test.

We have recently changed some of the wording on the labels to meet wider marketing requirements throughout the world. The Castrol GTX product referred to as “ Synthetic Technology” is still a Part Synthetic product and can be used with previous versions of Castrol GTX. We have also employed the Synthetic Technology on our Castrol MAGNATEC 10W-40 and that also is still a part synthetic product and can be used with the previous Castrol Magnatec 10W-40.

Baltic region contact details

By phone:

General consultation, technical consultation, customer service and orders: +371 67 84 05 30

By e-mail:

Technical consultation on issues related to automotive, industrial and marine engineering:  telko.latvia@telko.com
Please use the above email addresses only for correspondence regarding questions addressed to Castrol Latvia. To ensure a prompt response, please indicate the department to which it is addressed in the email subject line (e.g. “Technical Consultation”)

By post:

Telko Latvia ir oficiālais Castrol produkcijas izplatītājs Latvijā.                                                                         
Čiekurkalna 2. līnija 75, Rīga LV-1026, Latvija

 

Please address the letter to the appropriate department (e.g. "Technical Consulting")

By phone:

General consultation, technical consultation, customer service and orders: +370 37 742 673

By e-mail:

Technical consultation on issues related to automotive, industrial and marine engineering: telko.lithuania@telko.com
Please only send inquiries to Castrol Lithuania at the email address provided. For a faster response, please indicate the department in the subject line of the email (e.g. technical questions).

By post:

Oficialus Castrol produktų atstovas Lietuvoje yra Telko Lietuva.                                                                 

Taikos pr. 88A-606, Kaunas LT-51183, Lietuva 

 

Please address the letter to the appropriate department (e.g. "Technical Consulting")

By phone:

General consultation, technical consultation, customer service and orders: +372 6 737 125

By e-mail:

Technical consultation on issues related to automotive, industrial and marine engineering: telko.estonia@telko.com
Please use the email addresses above to contact us only for inquiries that are intended for Castrol Estonia. To ensure a prompt response, please include the department in the email subject line (e.g. Technical Inquiries)

By post:

Castroli esindaja ja ametlik edasimüüja Eestis on Telko Estonia OÜ.                                                                           
Mõisa tn 4, Tallinn, 13522, Eesti

Please address the letter to the appropriate department (e.g. "Technical Consulting")

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