Castrol E wallet campaign terms and conditions

1. The Castrol E-wallet campaign (the “Campaign”) will be governed by these terms and conditions (collectively “Campaign Terms”). By participating in this Campaign, Participants (as defined below) are deemed to have read, understood and agreed to be bound by these Campaign Terms.

2. The Organiser and promoter of the Campaign is BP CASTROL Lubricants (Malaysia) Sdn. Bhd. (165875-W), a member of the BP group of companies, of Level 9, Tower 5, Avenue 7, The Horizon, Bangsar South City, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur (“Organiser”).

3. Campaign will commence at 00:00 on 15th May 2025 (“Commencement Date”) and will end at 23:59 on 14^th July 2025. The last date of entry will be at 23:59 on 17^th July 2025.

4. Subject to paragraph 5 below, the Campaign is open to all participants who:

    (a) purchase a product from the Castrol EDGE or Castrol MAGNATEC full synthetic range (each, a “Qualifying Product”) from participating Castrol Auto Service outlets, independent workshops, and retail outlets;

    (b) are citizens or permanent residents of Malaysia; and

    (c) are aged 18 and above as at the Commencement Date (“Participants”) 

5. The following categories of people are not eligible to participate in the Campaign:

    (a) Employees of the Organiser and its parents, affiliates, subsidiaries;

    (b) employees of Castrol distributors, workshops, sales representatives and advertising agencies, promotion and judging agencies and all other service agencies and providers involved in the Campaign; and

    (c) members of the above employees’ immediate family (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and (d) Government officials, agencies and their immediate family members.

6. To be eligible to enter the Castrol E-wallet campaign 2025, Participants shall

    (a) take a photo of the purchase receipt as proof of purchase and;

    (b) submit details as per entry requirements listed in the digital entry form on the microsite (https://castrolezrewards.com/CastrolEwallet). The list of eligible products is as set out in the table below:

Each Participant shall only be entitled to submit a reward entry for a maximum of 2 bottles of Castrol EDGE or Castrol MAGNATEC full synthetic range product(s) throughout the campaign period.

7. Each participant who, during the Campaign Period, purchases a Qualifying Product from any participating Castrol Auto Service outlets, independent workshops, and retail outlets will be eligible for a Touch N Go E-wallet reward of RM25 for Castrol EDGE range or RM15 for Castrol MAGNATEC full synthetic range per eligible product purchased. 

8. Each Participant will be entitled to a Touch N Go E-wallet reward for the first 2 bottles only of Qualifying Products that they purchase throughout the Campaign period. Each participant must scan the QR code, complete the required details and submit a photo of the purchase receipt for verification. The Touch N Go E-wallet reward will be issued within 10 working days of verification and approval and will be sent directly to the Touch N Go E-wallet registered to the Participant’s mobile phone number. Each Participant is entitled to a maximum aggregate of RM50 Touch N Go E-wallet rewards. The Campaign is subject to a maximum number of 8,000 Touch N Go E-wallet rewards.

9. To receive the Touch N Go E-wallet reward, Participants shall provide their personal details for the purposes of identity verification as well as marketing and promotional purposes in connection with this Campaign. All Participants must ensure the details provided are true, accurate, current and complete. The Organiser reserves the right to verify the eligibility of all Participants and to disqualify any entry not submitted in accordance with the Terms and Conditions. Participants may be subject to the Organiser’s due diligence screening.

10. The Organiser will not accept any responsibility for entries lost, delayed, misdirected or undelivered. The Organiser shall not be responsible for technical errors in telecommunication networks, internet access or otherwise preventing participation in the Campaign. 

11. The Organiser reserves the right to reject or disqualify any incomplete, invalid or inaccurate entry without giving any reason or cause and without any liability or compensation whatsoever to any Participant or any other party.

12. The Organiser’s decision on all matters relating to this Campaign, including the determination of the winners, shall be final and binding. No correspondence (verbal or written) will be entertained. 

13. Participation in this Campaign shall constitute consent on the Participants, to allow the use of the Participant names, images, video footage, voices and/or likeness by the Organiser for editorial, advertising, promotional, marketing and/or other purposes, without further compensation, in any media for an unlimited period of time, except where prohibited by law. 

14. The Organiser will treat all personal data submitted by Participants as confidential, in accordance with the Personal Data Protection Act 2010. By registering on (https://castrolezrewards.com/CastrolEwallet), each Participant agrees to consent to the collection, use, storage and processing of his or her personal data for the purposes of administering the Campaign, including the award of the prizes, promotions and the verification of the identities of the persons entitled to the prizes.

15. Insofar as is permitted by law, the Organiser and its employees, contractors and agents will not in any circumstances be responsible or liable to compensate any person, the Participants or winners, or accept any liability, for any loss, damage, costs, expenses of any nature whatsoever (including of an indirect or consequential nature), personal injury or death occurring in connection with such person, Participant or winner participating in this Campaign or taking up any reward except, where it is caused by the gross negligence of the Organiser, its agents or that of their employees. 

16. These terms and conditions shall be governed and construed in accordance with the laws of Malaysia. Any dispute, controversy or claim arising out of or relating to these terms shall be referred to the Asian International Arbitration Centre (“AIAC”), in accordance with the Rules of the AIAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the parties (the “Arbitrator”). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of the AIAC in accordance with the Rules. The seat and venue of the arbitration shall be Kuala Lumpur, in the English language and the fees of the Arbitrator shall be borne equally by the parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law. 

17. The Organiser reserves the right to disqualify any Participant and nullify the reward if:
    a. The Participant is subsequently found to have breached the eligibility requirements;

    b. The Participant failed to comply with these terms and conditions or violated any applicable laws or regulations;

    c. The Organiser reasonably believes that the Participant has engaged in cheating, fraud or other unconscionable behaviour in connection with their participation in this Campaign.

18. The Organiser reserves the right to modify these Campaign Terms, the Campaign mechanisms, postpone, extend or terminate this Campaign at any time at its sole and absolute discretion without any prior notice and without liability. The Participants and winners shall be bound by the amended terms and conditions and shall not be entitled to claim or to seek any compensation from Organiser or its affiliates, in any such event.