New Castrol Engine Warranty scheme helps independent workshops boost customer satisfaction and retention.
Castrol launches free Engine Warranty scheme to help independent workshops boost customer satisfaction and retention
Castrol has launched a comprehensive engine warranty scheme that aims to help independent workshops maximise customer satisfaction and retention. Castrol SERVICE workshops can now offer the 12-month or 18,000 miles Castrol Engine Warranty to customers when they have an oil change using Castrol lubricants. All costs for the new warranty are covered by Castrol – there is no charge to the customer or to the participating workshop*.
The reassurance of warranty cover is one of the main reasons that customers use franchised workshops and, through the Castrol Engine Warranty scheme, independent workshops can now offer a similar level of protection, with the backing of a well-known, trusted brand.
Customers of participating workshops can register for the free Castrol Engine Warranty scheme at www.castrol.com/en_gb/united-kingdom/home/car-engine-oil-and-fluids/castrol-engine-warranty.html. If they need to claim for repair work under the warranty, this is submitted online.
“This new warranty scheme means independent workshops can offer their customers a tangible additional benefit for having their car serviced using Castrol oil,” said Layla Yebaile, Head of Marketing Indirect Channel at Castrol. “There is no financial risk to the participating workshop should there be an issue with the engine following a service or oil change. It gives greater peace of mind to the customer, and provides another way for businesses to differentiate themselves.”
*Terms and conditions apply. Castrol will only cover the engine parts listed here.
Workshops interested in becoming a Castrol Branded Workshop can find out more at https://www.castrol.com/en_gb/united-kingdom/home/auto-repair-workshops/independent-workshops/branded-workshops.html.
The customer submits their claim through the online form on the Castrol Engine Warranty scheme site. Once Castrol has received and authorised the claim, customers will be contacted by their workshop to arrange an inspection, or a home visit if the vehicle is undriveable. Workshop staff will investigate the issue using a Technical Assessment issued by Castrol and will then provide a quote for the work. The customer sends this quote to Castrol, and will receive a response in five working days advising on next steps. One week prior to the end of the 12-month warranty, those enrolled on the scheme will receive an email informing them that it is due to expire.
Castrol, one of the world’s leading lubricant brands, has a proud heritage of innovation and fuelling the dreams of pioneers. Our passion for performance, combined with a philosophy of working in partnership, has enabled Castrol to develop lubricants and greases that have been at the heart of numerous technological feats on land, air, sea and space for over 100 years. Castrol is part of the BP group and serves customers and consumers in the automotive, industrial, and marine and energy sectors in over 120 countries. Our branded products are recognized globally for innovation and high performance through our commitment to premium quality and cutting-edge technology. To find out more about Castrol please visit www.castrol.com.