IT'S MORE THAN JUST OIL. IT'S LIQUID ENGINEERING.

  1. HOME
  2. AUTOMOTIVE REPAIR WORKSHOPS
  3. INDEPENDENT WORKSHOPS
  4. BRANDED WORKSHOPS
  5. CASTROL SERVICE LOCATIONS
  6. PRIVACY STATEMENT

PRIVACY STATEMENT

Castrol respects your privacy and is committed to protecting it. We provide this statement to inform you of how your personal information will be used by Castrol.

 

INFORMATION ABOUT THE CONTROLLER

 

Castrol Limited (a subsidiary of bp group) whose registered office is at Technology Centre, Whitchurch Hill, Pangbourne, Reading RG8 7QR (registered number 00149435), is responsible for collecting your data.

 

COLLECTION & USE OF THE PERSONAL INFORMATION

 

Registering your interest on Castrol SERVICE Locations offer website is completely voluntary. 

 

To the extent that you do, we rely on your active consent to process the personal data you provide us, in accordance with this Privacy Statement.


The business information collected by Castrol includes your workshop name, your name, your surname and e-mail address. 


Where you have given us express permission to do so, we will share your information with Uberall Ltd, a location management system for Castrol, who may use the information you provide to contact you with an email for the purpose of setting you up as a user in the Uberall system as part of the Castrol SERVICE Locations offer. 


If you no longer wish to receive such communications, please follow the opt-out instructions contained at the end of each email communication, or email us at GDPREurope@Castrol.com.

 

DIRECT MARKETING

 

Where you have given us permission to do so, we may contact you with information on Castrol’s additional products and/or services. If you no longer wish to receive such communications, please follow the opt-out instructions contained at the end of each marketing communication, or email us at GDPREurope@Castrol.com

 

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

 

We rely on your active consent to process the personal data you provide to us for the purposes described above. You can opt-out of receiving further Castrol communications at any time by following the unsubscribe link at the bottom of each email communication or by emailing us at GDPREurope@Castrol.com.

 

RECIPIENTS OF PERSONAL INFORMATION


Any transfer of personal information to this site will be secured by encryption. We use the services of third-party service providers to host our websites and offer technical support. We may also use third-party service providers to support us in contacting you in accordance with this Privacy Statement. Any third-party provider we appoint must act in accordance with our written instructions when processing your personal information and must protect your personal information in line with the contractually required security measures.

 

We reserve the right to disclose your personal information as required by law, or when disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on Castrol.


In the event that Castrol is subject to a takeover, divestment or acquisition we may disclose your personal information to the new owner of the business.

 

TRANSFER OF THE PERSONAL INFORMATION OUTSIDE OF THE EUROPEAN ECONOMIC AREA

 

As an international company, we may store or transfer your personal information to other bp entities around the world. Where this is the case, we do this under a comprehensive, flexible, and global compliance framework which implements appropriate measures and safeguards (including EU standard contractual clauses) to ensure that your personal information is protected in accordance with applicable data protection laws.

 

Similarly, where a third party service provider processes personal information on our behalf in a third country, we will ensure that appropriate measures are in place to ensure an adequate level of protection for your personal information, such as by including appropriate standard contractual clauses in our agreements with third party service providers. You can request to see a copy of these clauses by contacting privacy3@bp.com

 

COOKIES AND SITE TRAFFIC INFORMATION

 

For information about our use of cookies, please see the cookie policy page where you can also adjust your cookie preferences: [https://www.castrol.com/en/global/corporate/cookie-preferences.html

 

RETENTION PERIOD

 

If you have consented to being contacted for the purposes described in this Privacy Statement, we will retain your contact details until you opt-out of such communications or request for your data to be deleted. If you choose to unsubscribe from a service, we may keep a ‘suppression list’ containing your details so we know you have unsubscribed.

 

RIGHTS OF ACCESS, RECTIFICATION AND ERASURE

 

Please note that regarding your personal information which bp processes, you are entitled to:

  •  access and review a copy of your personal information;
  • have incomplete or inaccurate personal information which relate to you corrected;
  • ask for deletion of your personal information, where it is being processed unlawfully;
  • object (i.e. ask bp to stop processing your personal information to profile you or send you direct marketing materials).
  • be provided with an electronic, re-usable copy of your personal information where bp’s processing is based on your consent, or where the processing is necessary for the performance of a contract between bp and you.

If you have any questions regarding the way your data is being processed, if you wish to exercise one of your rights, or for any other data privacy issues, please contact: GDPREurope@Castrol.com. Your exercise of these rights may be subject to certain exemptions. You may also have the right to lodge a complaint with your national data protection supervisory authority. 

 

THIRD-PARTY WEBSITES WE LINK TO 

 

Our website may contain links to content or other functionality provided by third parties which are outside our control and are not covered by our privacy statement. These other websites using links embedded functionality may be provided by third parties and be subject to their own privacy statement, which may differ from ours. We encourage you to read those providers’ privacy statements on their websites as we cannot accept any responsibility or liability for these policies.

 

CHANGES TO THIS PRIVACY STATEMENT

 

This privacy statement was last updated on [26th Jan 2023].