1.    Interpretation
These conditions of sale are written in plain English. We have used the terms we, us, our etc to refer to the Seller (BP Europa SE, Oddział w Polsce, seated in Kraków, ul. Jasnogórska 1, NIP 9720865431, REGON 121117429, KRS 345546), being the company selling the lubricants, which is an affiliate of Castrol Limited that operates e-portal website) and its affiliate companies and you, your etc to refer to the Buyer (the person, firm or company purchasing the lubricants). In these conditions of sale, affiliate means any company that is controlled by or is under the common control of BP plc.


2.    What terms apply?
The terms of contract between us for the supply of lubricants (which shall be deemed to include all oils, greases, fluids or related products that we list for sale and/or any additional services (such as used oil analysis, training or technical consultancy that we list for sale that you order shall be based on these conditions of sale, unless otherwise agreed in writing between you and us.
If a signed, written supply agreement currently exists between us these conditions of sale shall be supplemental to the terms of such agreement and, in the event of any conflict between the two, the terms of the written supply agreement shall prevail.  Otherwise, no other terms either presented by you to us (for instance in a purchase order, confirmation of order, specification or otherwise) or presented by us on the back of an invoice shall form part of the contract between you and us.  We shall consider every order submitted on this website by you to be an offer by you to buy lubricants and/or additional services on these terms.  
If you are entering into the contract as an agent on behalf of someone else or if your agent enters into the contract on your behalf, both you and your principal will be jointly and severally liable under the contract. If more than one entity is listed as the Buyer in the contract, then their liability shall be joint and several.  


3.    Order process
It is your responsibility to notify us of the grades and quantities of lubricants that you would like to order and where you would like us to deliver to. All orders shall be subject to any limits and surcharges which may apply if those limits are not met, as specified in our Castrol Supply and Delivery Standards, for example in respect of maximum or minimum delivery quantities or lead time required by us.  Deliveries of any lubricants will be subject to availability at the location in question.


4.    Delivery
You shall be responsible for unloading lubricants in packs or containers.  We will make delivery, and you shall accept delivery, of lubricants in packs or containers when they are made available to you to unload from our delivery vehicle at your premises.  

Where delivery of the lubricants is effected by hose:
    •    delivery can only be made to a bulk delivery point/tank/facility that has been assessed and approved in advance by us or our nominated contractor;
    •    delivery must be made in accordance with our health, safety and environmental requirements; and
    •    delivery shall be deemed to occur, and you shall be deemed to accept delivery, at the delivery end of hose.
We will not make any delivery to you unless we consider it to be safe to do so. To enable us to deliver lubricants to you in accordance with our health, safety and environmental requirements, you:
    •    must, where applicable, complete our pre-delivery checklist and tell our delivery vehicle driver about any site specific safety regulations upon arrival and accompany them during the unloading operation; and
    •    must ensure each delivery point/tank/facility is correctly and clearly labelled; and
    •    must ensure that your delivery site adheres to the latest applicable storage regulations and that there is clear and safe access to all delivery points; and
    •    will have sole responsibility for providing suitable and secure means and facilities for the reception and unloading of the lubricants and for the storage of the lubricants after delivery.
If you breach any of these conditions we may without prejudice to any other right or remedy available to us, withhold delivery of any lubricants which have not yet been delivered.
Requests for:
    •    special delivery instructions; or
    •    non-standard delivery documentation;
must be made at the time of order.  We will notify you if we are able to comply with your request and of any additional charges or conditions that will apply and any impact on the delivery lead time.
We shall inform you of the deliver by date as soon as is practicable, (in respect to Buyers with the seat in Poland, information shall be available in MyRaben account) which shall exclude public holidays or customary non-business days of the week in the place of delivery. Unless we specifically agree with you, you will not be entitled to any form of compensation if we are late in making the delivery.
Our standard delivery lead times are set out in our Castrol Supply and Delivery Standards delivered to you when we accept your order.  Requests for shorter delivery lead times must be made at the time of order.  If, at our sole discretion, we are able to meet your request we will charge you the “rush order fee” set out in our Castrol Supply and Delivery Standards.  


5.    Price and payment

You agree to pay the total price calculated in accordance with the last pricing list communicated to you, including any applicable delivery charges so displayed. You agree to pay us any additional charges that we incur if we cannot deliver to you by reason of any fault of your own or your representative or if you refuse to accept any lubricants that you ordered.
All amounts quoted by us in the contract or agreed with you will be exclusive of any applicable taxes or duties. Any applicable taxes or duties will be for your account.
On basis of the additional agreement between us we will send you, an electronic invoice for all deliveries made to you. In accordance with the agreement you must have the facility to receive the electronic invoices. This will show the quantity of lubricants delivered and all additional charges that we have incurred in making that delivery. We may send you a replacement invoice if, after checking the original invoice or on receiving further information, we do not consider it to be correct.
Unless otherwise agreed in writing by us you agree to make payment:
    •    within 30 days from date of invoice;
    •    by electronic transfer using the details provided on the invoice, quoting our invoice number and your name.
All payments should be made in full without any set off, counterclaim or deduction.   
Any queries on invoices should be notified to us within three (3) days of receipt of the relevant invoice.


6.    What happens if you do not pay us when you should?
If we agree to offer you credit facilities we will notify you what credit limit will apply.  We reserve the right to withdraw or reduce any such credit facilities at any time in which case we will notify you in writing.
If you have not paid us by the time that you should have done or if you exceed your credit limit, then we will have the right (without prejudice to any other rights or remedies that we may have) to:
    •    charge interest on the money that you owe us at a statutory rate applicable in Poland. This interest will accrue daily until we receive the money in our account. This could be after a judgment has been made against you;
    •    claim interest against you under applicable legislation;
    •    insist that you pay us in cash in advance of any future deliveries (or provide us with satisfactory security instead) and immediately pay us all other amounts outstanding; or
    •    withdraw or reduce any credit facilities and/or refuse to accept any orders and/or withhold any future deliveries.


7.    Health, safety and the environment
You agree to draw to the attention of any persons handling or using the lubricants or having access to the lubricants whilst in your possession or to whom you sell the lubricants or any part thereof any warnings, information or suggestions which are contained or referred to in our Product Information Sheet, Safety Data Sheet or any other literature relating to the lubricants or upon any label or packaging of the lubricants.  You agree to comply with and to ensure compliance by such persons with such warnings, information or suggestions.  You agree to obey all relevant health, safety and environment obligations contained in any law applicable in any country where the lubricants are sold or handled.


8.    Risk and title to the lubricants delivered
The risk and title in the lubricants will pass to you on delivery.  


9.    Quality, quantity and claims
We promise that all the lubricants that we deliver to you will, at the time they are delivered to you, conform to the specification published by us for those lubricants as at the date of delivery. All other warranties and conditions, including those implied by law, relating to quality, fitness for purpose and descriptions are, to the fullest extent permitted by law, excluded.
Our measurements of the quantity of lubricants delivered shall be final. If you consider that there has been a shortfall then this must be noted on the original delivery receipt note.  You must tell us of the alleged shortage claim within three (3) days of delivery.  
Unless you (a) tell us as soon as you become aware of what you consider to be a defect in the lubricants; and (b) take representative samples of the lubricant that you consider to be defective (both unused and drawn from the system in use) and give these to us as soon as possible, your claim will not be allowed. If you make a claim against us, you agree to allow us to take any further samples or make any further tests that we consider appropriate as well as to give us free access to the operating records of the affected machinery or equipment.


10.    Our liability to you
Your particular attention is drawn to this clause, please read it carefully.
We shall not be liable to you - whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise – for any claim arising under or in connection with the contract for:
●    any loss, damage or injury caused from any hazard inherent in the nature of the lubricants;
●    any loss of profit or anticipated profit, loss of business or depletion of goodwill, loss of time or hire, cost of overheads thrown away, demurrage or loss of schedule, costs of substitute machinery or equipment, loss related to loss of operational use of machinery or equipment, in each case whether direct, indirect or consequential; or
●    any consequential, indirect or special losses or damages whatsoever (howsoever caused).
Our total liability to you (including any liability for the acts or omissions of our employees, agents and sub-contractors) in contract, tort, misrepresentation, restitution or otherwise, arising in connection with the contract shall be limited to the price paid for the relevant lubricants or additional service under the contract.
You agree to indemnify us against any loss, liability or claim and all costs and expenses arising out of or in connection with any spill, accident or emergency incident occurring during the delivery and unloading of lubricants or your failure to comply with any of your obligations under these conditions, except to the extent caused or contributed to by our negligence or failure or defect in our equipment.
Nothing in these conditions of sale shall affect the statutory rights of a consumer nor shall it exclude, restrict or limit our liability to you for (i) death or personal injury resulting from negligence; or (ii) fraud or any other matter if and to the extent that, under applicable law, such liability cannot be excluded, restricted, or limited as against you in the context of the contract.


11.    Termination of the contract
We may end the contract with you without liability at any time on giving you fourteen (14) days written notice.
We may immediately end the contract or suspend making deliveries without liability if (a) you fail to make any payment to us by the time that you should have; (b) you breach any of your obligations under clause 7; or (c) you fail to agree to the terms of clause 6.
If the contract is ended for whatever reason (including if applicable under Part B), then clauses 1, 2, 5, 6, 8, 9, 10, 11 and 13 shall survive.


12.    Unexpected events
If we breach a term of the contract as a result of circumstances reasonably beyond our control, then we will not be liable to you for that breach. You would then be free to buy lubricants from alternative sources until such time as we can continue to supply you.
If there is either (a) a reduction in or interference with the availability of lubricants raw materials which could not have been reasonably avoided; or (b) our cost of performance is materially increased and we cannot recover such increase by an equivalent increase in the amount you pay to us, then we may terminate our contract with you by writing to you or withhold or reduce deliveries to you. In such
circumstances we shall not be required to provide you with the shortfall from any alternative sources.


13.    General
All correspondence relating to the contract should be made either by email or recorded delivery  sent to the address set out in the contract or as otherwise notified by us to you. Correspondence shall be considered to have been made when it has been received. You will notify us as soon as possible of any change in your contact details.
No failure by us to enforce any right under the contract shall be considered to be a waiver of any form of such right. A waiver will only be effective if in writing and will not constitute a waiver of any other breach or default.  The rights and remedies provided by the contract are cumulative and are not exclusive of any rights or remedies provided by law. The contract is personal to you and cannot be assigned or subcontracted by you in whole or in part.  We may assign or subcontract all or part of our rights and/or obligations under this contract to any of our affiliates.
With the exception of the ability of our affiliates to be able to enforce any of our rights under the contract, it is not intended that any term shall be enforceable by anybody that is not a party to the contract.
We and you agree that we shall each comply with all applicable laws in connection with this contract.
Subject to clause 2, the contract contains the entire agreement between you and us, replacing all previous agreements in respect of the sale by us to you of lubricants and/or the provision of additional services. You agree that you have not relied upon any pre-contractual statement (including any undertaking, promise, assurance, statement, representation, warranty or understanding) made by us in entering into the contract.
If a term of the contract is held not to be valid by any competent court or authority, then this T&C should be read to the full extent that it is valid. The other terms of the contract shall continue in full force unaffected.
Polish law shall govern the contract and any non-contractual obligations arising out of or in connection with it. Any dispute arising out of or in connection with this contract shall be submitted for resolution to the jurisdiction of the Courts in Kraków, unless otherwise indicated by us.



If you resell any of the lubricants that we supply to you, then Part B shall apply in addition to Part A.


14.    Trade sanctions compliance
You agree that you will not resell any lubricants to:
    •    a Restricted Party or for any machinery owned, controlled or used by or for the benefit of a Restricted Party; or
    •    someone who you know or suspect will resell directly or indirectly to a Restricted Party or for any machinery owned, controlled or used by or for the benefit of a Restricted Party.
    •    For purposes of this clause, a “Restricted Party” is any person, entity or country (a) with whom trade (or supply for end use by) is prohibited under any sanctions or restricted part regime imposed by the United Nations, the EU, the United Kingdom, the United States of America or under other applicable law, or (b) to whom goods of US origin may not be supplied.


15.    Anti-Corruption, Anti-Money Laundering and Ethical Compliance
    •    You agree and undertake that, in connection with this contract and any transactions under it, you will comply with all applicable anti-money laundering and anti-corruption laws, rules and regulations, decrees and/or official government orders of the United Kingdom, the United States of America, and of any country where goods will be transported or distributed to or from in connection with this contract.
    •    The Buyer warrants and undertakes that, in connection with this contract and any transactions under it, neither it nor or any of its owners, directors, officers, employees, nor any other person acting on its behalf, has made, offered, promised to make or authorized, or will make, offer, promise to make or authorize, any payment or other transfer of anything of value, directly or indirectly to:
(i)    any government official;
(ii)    any director, officer, or employee of the Seller or any of its affiliates;
(iii)    any political party, official of a political party, or candidate for public office;
(iv)    an agent or intermediary for payment to any of the foregoing; or
(v)    any other person or entity
for the purpose of obtaining or influencing official actions or decisions or securing any improper advantage in order to obtain or retain business, if such payment or transfer would violate or be inconsistent with the principles of any applicable anti-corruption legislation, including but not limited to the anti-corruption laws of the United Kingdom, the United States of America or of any country where goods will be transported or distributed to or from in connection with this contract.
For the purposes of this clause, the term “government official” shall include any minister, deputy minister, manager, civil servant, director, officer, or employee of any government or any department, agency or instrumentality of any government, and/or of any public sector company
or an enterprise in which a government owns a majority or controlling interest, and/or of any public international organization.  This term also includes any police or military personnel and any person acting in any official, administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality, company or public international organization.
    •    You agree and undertake that, in connection with this contract and any transactions under it, you have and will maintain proper and accurate books, records and accounts which, in reasonable detail, accurately and fairly reflect any and all payments made, expenses incurred and assets disposed of; and have and will maintain an internal accounting controls system that is sufficient to ensure the proper authorization, recording and reporting of all transactions and to provide reasonable assurances that violations of the anti-corruption laws of the United Kingdom, the United States of America or of any country where goods will be transported or distributed to or from in connection with this contract will be prevented, detected and deterred.  You further agree that you will allow us and/or our duly authorized representative(s) and/or nominated auditor(s) at any time during the term of this contract and within a reasonable time after its termination to review and/or audit all such books, records, accounts and internal accounting control system that may be relevant to an audit of your compliance with this clause and undertake that you will cooperate fully with any such review and/or audit (to include, without limitation, allowing access to premises and answering any reasonable questions that may arise).
    •    You represent and warrant that you do not know or have any reason to suspect that the proceeds, funds or property that are or will be the subject of any transactions under this contract (1) are or will be derived from, or related to, any illegal activities under any applicable laws; or (2) are intended to commit, further, or sponsor a violation of applicable law, including but not limited to violations of any tax, customs or revenue laws.
    •    You confirm that you have carefully reviewed the BP Code of Conduct (a copy of which is available at and agree and undertake that, in connection with this contract and any transactions under it, you will act consistently with the applicable principles of the BP Code of Conduct in all material respects   Further, you will ensure that your personnel are made aware of the BP Code of Conduct.


16.    Termination
In addition to any other right that we may have, we may end the contract immediately without liability if:
    •    you commit a material or persistent breach of any of the provisions of this Part B and, in the case of a breach capable of being remedied, fail to remedy that breach to our satisfaction within 14 days of receiving written notice of the breach, or
    •    continued performance of the contract would cause us to contravene any local, state, national or international regulation or law.
Without prejudice to any other rights or remedies we may have, if the contract is ended under this clause 17 you shall immediately pay to us all sums outstanding for lubricants delivered and services performed on or before the end date.  If the contract is ended under this clause 17, then this Part B shall survive.


17.    Repackaging
You agree that you will not repackage, blend, adulterate or reformulate any of the lubricants and will only sell lubricants in their original, unopened packaging and/or containers and will not alter, obscure, remove, conceal, deface or otherwise interfere with the decoration or visible design of such packages and/or containers.  You agree that you will allow us and/or our duly authorized representatives at any time to audit all such books, records, accounts and internal accounting control system that may be relevant to your compliance with this clause.

18.    General
Unless otherwise indicated in writing between the parties, nothing in this contract is intended to, or shall be deemed to:
    •    make you a distributor or agent for us or any of our affiliates;
    •    establish any partnership or joint venture between us;
    •    create a fiduciary relationship between us;
    •    authorize you to make or enter into any commitments for or on behalf of us or any of our affiliates; or
    •    grant any right or license to you in respect of our or any of our affiliates’ trademarks or intellectual property.